Emerging Technologies for Aviation Industry in 2023

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This article was written with the assistance of artificial intelligence.

The growing numbers of passengers and technological innovations have changed the face of the airline industry forever. Even though flying is still the most popular way to travel long distances, the airline industry could lose its edge if it doesn’t keep up with new technologies. The question is whether airports and airlines will be able to adapt to these new ways of getting around and create a new transportation system that works best for passengers. The reality is that to cope with projected growth, dramatic improvements and efficiency will have to be found for airports and airline operations. To increase efficiency on the ground, airlines must reconsider how they use technology to drive innovation, not just for the current rebuilding period but also into the future.

Also, airlines need to think about how they can use technology to invest in and give more power to their employees. They need to do their homework and figure out what their biggest problems and concerns are if they want to improve how well they serve their customers and how well they do their jobs. Airlines must make sure that they have the right amount of employees so that they are able to execute all their flights and provide an excellent customer experience. The airline industry is always looking for ways to make flying easier and more enjoyable for its customers.

Currently, Artificial Intelligence or AI is being used to provide personalized travel experiences for passengers to achieve the maximum level of customer satisfaction. For example, UK-based EasyJet is using a combination of these technologies to understand all available data and using those insights to build offers and services tailored for individual travelers. One of these airline industry efforts is using biometric technologies at airport check-in desks and on planes. For international flights, KLM’s Happy Flow program already uses facial recognition software to identify passengers and expedite their passage through baggage drop, immigration checks, and on-board processes. Avinor, the company that operates 44 of Norway’s publicly owned airports, has implemented the new technology so passengers can check-in, drop-off bags, go through security checks, and board flights without coming into contact with another human or a machine. Fully 89% of airports are offering self-check-in options, with technology providers working with airports, state partners, and the commercial airline industry to implement solutions.

Happy Flow

Currently, airports and the commercial airline industry are increasingly choosing to work together in agile partnerships that foster speed and creativity to roll out new solutions. Since the technologies mentioned in the last paragraph are improving, airlines and airports are looking for partnerships with younger, more flexible companies that can help them change how people travel. Technological advances are helping bring much-needed changes to how airlines and airports help travelers with extra needs. Airlines have also begun to use wearable technology in a variety of ways to not only improve their customers’ flight experiences. Airports and airlines will probably grow in reliance on innovative technologies like Hitachi Smart Spaces and Lumada Video Insights, enhancing everything from sustainability and passenger experiences to security and operations.

Sustainability has emerged as a top priority for airports, airlines, and passengers, with initiatives from leading players to boost the use of sustainable aviation fuels (SAFs), to provide carbon credits for passengers, and even the near-reality of electric aircraft (EV aircraft). Airlines have been using computers to help optimize routes and schedules for decades, but now they are putting artificial intelligence (AI) to work by finding new ways to lower their jet fuel needs and become sustainable airlines for flying green. Air France, Norwegian, and Malaysia Airlines are already using a technology called “Sky Breathe,” which relies on big data and AI to analyze billions of flight records to develop ways to conserve fuel. In fact, according to the International Civil Aviation Organization (ICAO), aviation accounts for roughly 2% of the world’s CO2 emissions. When there are fewer flight delays, the environment benefits, and airlines’ costs go down. Planes spend less fuel sitting at the gate or spinning in the air while they wait to land, which helps the environment and saves money. Eliminating delays for landings helps airlines and airports achieve one of their most important goals: on-time performance. The FAA says this technology will allow for more robust landings and takeoffs, reducing delays that cause aircraft to sit on tarmacs or circle around an airport.

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Air travel technology adoption is an emerging topic in the industry. Many studies have explored preventive measures and passenger satisfaction with traditional services. A study on Chinese passengers regarding awareness of digital technology has revealed that in terms of airline digital technologies, the most significant was the e-luggage tag. Automated cleaning robots, ultraviolet light cleaning, and antimicrobial cabin cleaning were also important digital technologies for airlines to have. These technologies were found to be associated with higher levels of satisfaction. Some digital technologies, such as digital documentation and facial recognition, were less favorable. Furthermore, the study finds that passengers expect to be digitized in the future. However, they hope that digital transformations will be firmly rooted in the regulations of the COVID-19 pandemic. To address this, airlines can work on cybersecurity and security awareness training.

In the future, flying on an airplane will likely be more personalized, valuable, and equipped with better technology. Technologies will undoubtedly shape aviation’s future. However, several factors impacted the adoption of digital technology by passengers. One of the more influential factors was the need for human interaction. Other findings showed that older passengers preferred traditional human services, while younger passengers were more interested in digital innovations. It was noticed that female passengers were more interested in digital technologies and more likely to be aware of the need for human interaction. Therefore, airlines need to improve customer satisfaction with their digital technologies. Aside from improving what’s already there, airlines need to use AI for customer service to improve the flying experience and always keep in mind how tech-savvy their passengers are.

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